Software-engineering your data center operations

For managers

Production Readiness Reviews (PRR) of software releases
Error Budgeting
Tech-leading teams
Confidential technical aides

For operations staff

Operational Staff Readiness Drills for emergency situations
Capability Maturity Model (CMM)
BAU & 3rd-line support
Mentoring & on-site training


Orchestration & provisioning
Continuous delivery & deployment
Alerts, tickets, and log analytics
Key performance indicators (KPIs)
MTTR, MTBF, Big-O metrics


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