Return & Refund Policy – HEGETOR

At HEGETOR, we carefully inspect and pack orders before dispatch. However, once an order has been handed over to our courier/logistics partner, delivery, transit delays, loss, or handling of the package may be subject to the courier partner's terms and conditions.

No Return & No Refund Policy

All purchases made through HEGETOR are non-returnable and non-refundable, except where HEGETOR specifically agrees otherwise in writing.

Once an order has been confirmed and processed, customers are responsible for accepting the delivery. We do not provide refunds or accept returns for:

• Change of mind

• Wrong size selected by the customer

• Colour preference or minor colour variation

• Products that do not meet the customer's personal expectations

• Incorrect address or incomplete address provided by the customer

• Unavailability of the customer at the time of delivery

• Refusal to accept the shipment

• Delays caused by the courier or logistics partner

• Orders delayed, held, returned, or otherwise affected due to courier-related issues

Damaged, Defective or Incorrect Products

If you receive a product that appears to be damaged, defective, or different from what you ordered, you must contact HEGETOR as soon as possible, preferably within 24–48 hours of delivery.

You may be required to provide:

• Order number

• Registered name and mobile number

• Clear photographs of the package

• Clear photographs/videos of the product

• Unboxing video, where applicable

Any claim will be reviewed by HEGETOR based on the evidence provided. Approval of a replacement or any other resolution is entirely subject to verification and product availability.

Customer Responsibility for Returns

If HEGETOR agrees to accept a return in exceptional circumstances, the customer will be responsible for arranging and paying for the return shipment.

HEGETOR will not be responsible for return shipping charges unless specifically confirmed by HEGETOR in writing.

Customers should use a reliable courier service and retain valid shipment/tracking proof until the matter is resolved.

Courier & Transit Responsibility

After an order has been dispatched and handed over to the courier/logistics partner, delivery and transit are handled by the respective courier partner.

HEGETOR does not guarantee:

• Exact delivery dates or delivery timelines

• Courier delays

• Delayed scans or tracking updates

• Transit-related delays

• Failed delivery attempts

• Loss or mishandling of parcels by the courier partner

• Issues caused by incorrect or incomplete customer-provided address details

In case of a courier-related issue, HEGETOR may assist the customer in raising a complaint or following up with the courier partner. However, the final resolution will be subject to the courier partner's investigation, terms, and policies.

Order Cancellation

Orders may be cancelled only before dispatch, subject to the order's processing status.

Once an order has been dispatched or handed over to the courier partner, cancellation may not be possible.

Important Notice

By placing an order with HEGETOR, the customer acknowledges and agrees to this No Return & No Refund Policy.

HEGETOR reserves the right to review exceptional cases at its sole discretion. Any exception granted by HEGETOR for a particular order shall not be considered a change to the general return and refund policy.