Shipping & Delivery

Shipping Policy – HEGETOR

At HEGETOR, we aim to process and deliver your order as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders may take additional time during:

Sales and promotional periods
Holidays
High-volume periods
Unforeseen operational circumstances

Delivery Time

After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Remote and certain non-serviceable areas may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

HEGETOR may offer free shipping on selected products, orders, or promotional campaigns.

Order Tracking

Once your order has been dispatched, tracking details may be shared with you through your registered mobile number or email.

You can use the tracking information provided to check the status of your shipment.

Delayed Orders

Delivery timelines are estimates and may be affected by circumstances beyond our control, including:

Weather conditions
Courier delays
Strikes
Public holidays
Natural disasters
Incorrect or incomplete delivery information
Other unforeseen circumstances

HEGETOR will make reasonable efforts to assist customers with delayed shipments.

Incorrect Address

Customers are responsible for providing accurate delivery information.

If an order is returned because of an incorrect or incomplete address, failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-shipment.

We will coordinate with the relevant delivery partner where necessary.